Your privacy matters to us. This Privacy Policy explains exactly what personal information 399bat collects from Pakistani members, why we collect it, how we keep it safe, and what rights you have over your own data. We have written it in plain, clear language because you deserve to understand it.
The most important things to know about how 399bat handles your data
399bat collects personal data only for defined, legitimate purposes – account management, payments, fraud prevention and regulatory compliance. We do not collect data out of habit or store it indefinitely.
399bat does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. Your data stays within the 399bat ecosystem and its verified service partners.
All personal data stored by 399bat is protected with encryption, access controls and regular security audits. Payment data is handled through certified secure channels and is never stored in plain text.
You have the right to access your data, correct inaccurate information, request deletion and object to certain processing. 399bat will respond to all data rights requests within 30 days.
Personal data is retained only for as long as necessary for the purposes it was collected or as required by applicable regulatory obligations, then securely deleted or anonymised.
Questions, requests or concerns about your privacy can be directed to 399bat at any time via support@399bat.click or through the live chat on the platform. We aim to respond within 24 hours.
This Privacy Policy is issued by 399bat ("we", "us", "our"), the operator of the online betting and gaming platform available at 399bat.click. We are the data controller in respect of the personal information collected and processed through the platform and any associated communications.
399bat is a platform built specifically for Pakistani players. Everything we do with your data – the way we collect it, the way we store it, the way we use it – reflects the reality that you are a Pakistani member using a platform that runs entirely in PKR, with Pakistani payment methods, operated for and by people who understand the local context. Data privacy is not a technicality to us; it is part of our commitment to treating every member with respect.
This Privacy Policy applies to personal data collected through the 399bat website, mobile interface, communications channels including live chat, WhatsApp and email, and any other interactions you have with 399bat as a registered member or prospective member.
This Privacy Policy should be read alongside the 399bat Terms and Conditions and the Responsible Gaming Policy. Together they form the complete agreement governing your use of the platform.
399bat collects personal data that falls into the following categories. We collect only what is necessary for the purposes described in this Policy.
| Category | Specific Data Points |
|---|---|
| Identity Data | Full name, date of birth, national identity card number (CNIC) or passport number (collected during verification) |
| Contact Data | Email address, Pakistani mobile number, WhatsApp contact (if provided for support) |
| Account Data | Username, account creation date, account status, login history, session timestamps, device identifiers used to access the account |
| Financial Data | Deposit and withdrawal records, payment method identifiers (e.g., Easypaisa or JazzCash account number – last digits only), transaction history, balance history |
| Betting & Gaming Data | Bet history across all products (sports, casino, poker, esports), wager amounts, results, bonus usage history, VIP Club point accumulation and tier history |
| Technical Data | IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited on the platform, time spent per session |
| Communications Data | Records of live chat, email or WhatsApp communications with the 399bat support team, including the content of messages and timestamps |
| Responsible Gaming Data | Deposit limits set, session reminders configured, cooling-off periods requested, self-exclusion records |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data or health information. Where identity verification requires us to review a government-issued identity document, the document is reviewed for verification purposes only and the data extracted is limited to name, date of birth and ID number.
399bat collects personal data through the following means:
399bat uses personal data for the following specific purposes. We do not use personal data for any purpose that is incompatible with the purpose for which it was collected.
399bat does not use personal data for automated decision-making that produces legal or similarly significant effects on members, except in the context of fraud detection where automated flags always trigger a human review before any action is taken on an account.
Every use of your personal data by 399bat is grounded in one of the following legal bases:
399bat does not sell, rent or trade your personal data to any third party. We share data with third parties only in the following limited and controlled circumstances:
In all cases where data is shared with third parties, 399bat requires those parties to handle the data securely, use it only for the specified purpose, and not to share it further without authorisation.
399bat uses cookies – small text files stored on your device – and similar tracking technologies to provide a functional, secure and personalised experience on the platform. The categories of cookies used on 399bat are as follows:
You can control non-essential cookies through the cookie settings panel accessible from the footer of the 399bat website. Disabling analytics or preference cookies will not prevent you from using any core betting or gaming feature. Disabling essential or security cookies may impair platform functionality and is not recommended.
399bat does not use third-party advertising cookies or cross-site tracking technologies for the purpose of serving targeted advertising on external websites. Our cookie use is limited to what is necessary for platform operation, security and internal analytics.
399bat takes the security of your personal data seriously and implements a layered set of technical and organisational security measures to protect it against unauthorised access, disclosure, alteration and destruction.
All data transmitted between your device and 399bat servers is encrypted using TLS (Transport Layer Security). This prevents interception of your login credentials, payment data and personal information while in transit.
Personal data stored in 399bat databases is encrypted at rest. Sensitive fields including identity document data are subject to additional field-level encryption beyond standard database encryption.
Access to personal data within 399bat is restricted on a strict need-to-know basis. Staff are granted access only to the data categories required for their specific role and all access is logged and audited.
399bat's infrastructure and application security are reviewed regularly by internal security teams and, on a scheduled basis, by independent third-party security auditors. Identified vulnerabilities are remediated with priority.
Automated monitoring systems analyse account activity in real-time to detect unusual patterns that may indicate unauthorised access, account takeover attempts or fraudulent payment activity.
In the event of a data breach that poses a risk to your rights and freedoms, 399bat will notify affected members without undue delay and will take immediate steps to contain and remediate the breach.
While 399bat implements robust technical security, your account security also depends on your own practices. Use a strong, unique password for your 399bat account, never share your login details with anyone, and enable two-factor authentication where available. If you suspect your account has been compromised, contact 399bat support immediately.
399bat does not keep personal data for longer than necessary. The retention periods applied to different categories of data are as follows:
At the end of the applicable retention period, personal data is securely deleted or permanently anonymised. Anonymised data – data from which you cannot be identified in any way – may be retained and used for statistical analysis beyond these retention periods.
As a member of 399bat, you have the following rights in relation to your personal data. These rights are real and exercisable, and 399bat will respond to all valid requests within 30 days.
You have the right to request a copy of all personal data that 399bat holds about you. We will provide this in a structured, readable format.
If personal data that 399bat holds about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
In certain circumstances you have the right to request deletion of your personal data. This right may be limited by regulatory obligations that require us to retain certain records.
You have the right to request that processing of your data be restricted in certain circumstances – for example, while you are challenging the accuracy of the data we hold.
You have the right to object to processing based on legitimate interests, including profiling for marketing purposes. 399bat will stop the processing unless it can demonstrate compelling grounds that override your interests.
Where processing is based on consent or contract, you have the right to receive your personal data in a structured, machine-readable format and to transfer it to another controller.
To exercise any of these rights, contact 399bat at support@399bat.click with the subject line "Data Rights Request". Please provide enough information to identify your account. We will acknowledge your request within 5 working days and respond in full within 30 days. Where a request is complex or involves a large volume of data, this period may be extended by a further 30 days with notification.
Some rights are not absolute. The right to erasure, for example, may be limited where 399bat is required to retain data to comply with AML/KYC regulatory obligations. In such cases, we will explain the limitation in our response to your request.
399bat may send you promotional communications about platform offers, new products, VIP Club benefits and upcoming events. These communications are sent by email, SMS and WhatsApp (where applicable) only where you have indicated that you are happy to receive them.
You can manage your marketing preferences at any time through the communications settings in your 399bat account dashboard, or by clicking the unsubscribe link in any marketing email. You can also contact support@399bat.click to request that your marketing preferences be updated.
Please note that opting out of marketing communications does not affect your receipt of transactional communications – such as deposit confirmations, withdrawal notifications, account security alerts and support responses. These are necessary service communications and cannot be disabled while your account is active.
399bat does not share your contact details with third-party marketing companies. All marketing communications you receive will come from 399bat directly. If you receive what appears to be a marketing communication from 399bat that you did not expect, contact support to verify its authenticity before clicking any links.
399bat is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification measures are applied during account registration and may be requested at any time during account use.
If 399bat becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted immediately, the account will be permanently closed and any funds in the account will be handled in accordance with the Terms and Conditions applicable to underage accounts.
If you believe that a minor may have created a 399bat account, please contact us immediately at support@399bat.click with the relevant account details so we can investigate and take appropriate action without delay.
399bat may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law or platform features. When a material change is made – one that significantly affects how we process your personal data – we will notify you by email to the address registered on your 399bat account and post the updated Policy on the platform with a revised effective date.
For minor changes – such as clarifications of existing practices that do not affect your rights – we will update the Policy and revise the "last updated" date at the top of the page without direct notification. We recommend reviewing this Policy periodically to stay informed of how your data is handled.
Continued use of the 399bat platform after a revised Privacy Policy has been posted constitutes your acceptance of the updated practices described in that Policy. If you do not agree to the revised Policy, you must stop using the platform and contact support to request account closure.
If you have any questions about this Privacy Policy, wish to exercise your data rights, want to report a privacy concern, or have a complaint about how 399bat has handled your personal data, please contact us through any of the following channels:
399bat will acknowledge all privacy-related enquiries within 24 hours. Formal data rights requests will be responded to in full within 30 days. Complaints about data handling will be investigated and responded to within 15 working days.
If you are not satisfied with how 399bat has responded to a privacy complaint, you have the right to escalate your complaint in writing to the senior privacy team at the same email address, clearly marked "Escalated Privacy Complaint".
399bat is committed to handling your personal data with integrity, transparency and security. If you ever have a concern about how your data is being used, please do not hesitate to contact us. We are available 24/7 at support@399bat.click or via live chat. For the full picture of your rights and our obligations, visit the Terms and Conditions page.