Frequently Asked Questions · 399bat Help Centre

399bat FAQ – Your Questions,
Answered Straight

Everything Pakistani players ask most about registration, deposits, withdrawals, sports betting, Teen Patti, poker, esports and account management – all in one place. Use the search or category filters below to find your answer fast.

40+ questions covered Plain English, Pakistan context Support 24/7

Search the 399bat FAQ

Type a keyword – e.g. "deposit", "OTP", "withdrawal", "VIP", "cricket" – to filter questions instantly.

No matching questions found. Try different keywords or contact support.
Jump to Section
Account & Registration Deposits Withdrawals Sports Betting Bonuses & Promotions VIP Club Games Security Responsible Gaming
Can't find your answer?
Register Free Login to Account
Account & Registration

Creating a 399bat account is free and takes under two minutes. Go to 399bat.click/register, fill in your full name (matching your CNIC), email address, Pakistani mobile number and date of birth, set a password, accept the Terms and Conditions and click "Create My Free Account". An OTP is sent to your mobile number – enter it to verify, and your account is live. You can make your first deposit in PKR immediately after verification.

399bat is strictly an 18+ platform. You must be at least 18 years old to register. Age is verified during registration via date of birth entry and may be confirmed again through document verification at a later stage. Anyone found to be under 18 will have their account closed immediately and all balances will be forfeited. There are no exceptions to this rule.

No. 399bat allows one account per person. Each individual, household and mobile number may only be associated with one account. Creating duplicate accounts is a direct breach of the Terms and Conditions and results in all linked accounts being suspended. If you have forgotten your login details, use the Forgot Password link on the login page or contact support. Do not create a new account.

Click the "Forgot Password?" link on the login page. Enter your registered email address and a reset link will be sent to your inbox within a few minutes. The link is valid for 30 minutes. If your registered email is no longer accessible, contact 399bat support via live chat with your account mobile number and CNIC details. Support can verify your identity and assist with account recovery.

Changes to core account details – mobile number and email address – require identity verification to prevent unauthorised changes. Log in to your account, go to Account Settings and submit a change request. You will be asked to verify your identity via OTP or email confirmation. If you have already lost access to the registered number and email, contact 399bat support via live chat with your CNIC for manual verification.
Deposits

Log in to your 399bat account, go to the Cashier section and select Deposit. Choose your preferred payment method – Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer or Visa/Mastercard. Enter the amount in PKR and follow the on-screen instructions for your chosen method. Easypaisa and JazzCash deposits are typically instant. Full details are on the Deposit and Withdrawal page.

The minimum deposit via Easypaisa and JazzCash is Rs 100. Minimum amounts for other payment methods may vary. There is no maximum deposit limit set by 399bat itself, although your mobile wallet or bank may have their own daily transaction caps. All deposit amounts are in PKR with no currency conversion or hidden fees applied by 399bat.

Easypaisa and JazzCash deposits are generally instant, but occasional network delays can cause a short lag. Wait 5 minutes and refresh your balance. If the balance has still not updated, contact 399bat support via live chat with your transaction reference number (visible in your Easypaisa or JazzCash app history). The support team can trace the transaction and manually credit your account once the payment is confirmed from their end.

399bat accepts the following Pakistani payment methods for deposits: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer and Visa/Mastercard debit or credit cards. All transactions are in PKR. 399bat does not accept international payment methods or cryptocurrency. The same payment method used for a deposit is required for withdrawals to maintain transaction security.
Withdrawals

Log in, go to the Cashier and select Withdraw. Enter the amount you wish to withdraw in PKR. Your withdrawal will be sent to the same payment method used for your last deposit. For Easypaisa and JazzCash, withdrawals typically arrive within a few hours. IBFT and card withdrawals are processed within 24 hours. There is no withdrawal fee charged by 399bat itself. Full details are on the Deposit and Withdrawal page.

The minimum withdrawal amount for Easypaisa and JazzCash is Rs 500. Minimum withdrawal amounts for IBFT bank transfer and Visa/Mastercard may be higher – check the Cashier for exact figures at the time of your request. Withdrawal amounts must be whole numbers in PKR and cannot exceed your available withdrawable balance at the time of the request.

Easypaisa and JazzCash withdrawals are processed the same day in most cases, typically within 1–4 hours during business hours. IBFT bank transfers and card withdrawals are processed within 24 hours. Withdrawal speed can also be affected by your VIP Club tier – higher-tier members receive withdrawal priority processing. If your withdrawal has been pending for longer than the expected window, contact support with your withdrawal reference number.

The most common reasons for withdrawal rejection are: an unmet bonus wagering requirement on funds that include a bonus balance; a mismatch between the withdrawal payment method and the deposit method; identity verification outstanding on your account; or an account security hold. Check your account notifications for a specific reason. If no reason is displayed, contact support via live chat who can provide a clear explanation and tell you exactly what needs to be resolved before the withdrawal can proceed.
Sports Betting

399bat offers betting on over 25 sports including cricket (PSL, international), football, kabaddi, tennis, basketball, hockey and more. Esports betting is also available on PUBG Mobile, Valorant, CS2 and Dota 2. Both pre-match and live in-play markets are available on most sports. Cricket and football markets are the most extensive, with dozens of bet types available per match. Explore Sports Betting, Football Betting and Esports Betting for full market details.

Live in-play betting lets you place bets on matches that are already underway. Once a match goes live, 399bat opens real-time markets with odds that update continuously based on what is happening in the game. To bet in-play, go to the Live section, select the match you want and choose from the available markets. Some markets may be temporarily suspended during stoppages (for example, during a TV timeout or wicket review in cricket) – this is normal and markets typically reopen within seconds.

If a match is abandoned, cancelled or postponed before the minimum required play has been completed, all bets on that match are voided and your stake is refunded to your 399bat account balance in full. In cricket, this typically means a match must progress past a certain number of overs before result bets are settled. Specific voiding rules per sport are detailed in the 399bat Terms and Conditions.

The minimum bet stake on 399bat is Rs 10 for most sports betting markets. This low minimum means you can participate in cricket, football and esports betting without committing large amounts. Maximum bet limits vary by market and match – the maximum available stake is displayed in the bet slip before you confirm your bet. If a market has a lower maximum than your desired stake, the bet slip will prompt you to reduce your stake.
Bonuses & Promotions

The welcome bonus is credited automatically to your account after your first qualifying deposit. No bonus code is required. The qualifying minimum deposit amount and the bonus terms – including wagering requirement and eligible products – are displayed in the Promotions section of your account dashboard after registration. Make sure you review the full terms before depositing so you understand what is needed to convert the bonus to withdrawable winnings.

A wagering requirement means you need to bet a certain multiple of the bonus amount before it becomes available as withdrawable cash. For example, a 5x wagering requirement on a Rs 1,000 bonus means you need to place Rs 5,000 in qualifying bets. Your progress is tracked in real time in the Promotions section of your account. Qualifying bet types and minimum odds are specified in each bonus's individual terms.

If a bonus expires before its wagering requirement is met, the remaining bonus balance and any winnings generated from it are forfeited. Only the portion of your balance that represents your own deposited funds (minus any betting losses) remains withdrawable. Bonus time limits are clearly displayed in the Promotions section. If you believe a bonus expired due to a technical error on the platform, contact support within 48 hours with details.
VIP Club

Every registered 399bat member is automatically enrolled in the VIP Club from their first qualifying bet. You earn VIP points on every qualifying wager across sports betting, cricket, Teen Patti, poker, esports and live casino. As your points accumulate, you progress through VIP tiers. Each tier unlocks better benefits – cashback rates, withdrawal priority, dedicated account management and tier-specific bonus offers. Full details are on the VIP Club page.

VIP points do not expire as long as your account remains active. An account is considered active if at least one qualifying bet or deposit has been made within the previous 12 months. Accounts that have been inactive for over 12 months may have their accumulated points reset. If your account is approaching the inactivity threshold, a notification will be sent to your registered email and mobile number beforehand.

VIP points are earned on all qualifying bets. Betting across multiple products – for example, placing sports bets as well as playing Teen Patti or poker – earns points across all categories, which adds up faster than focusing on a single product. Some limited-time promotions also offer VIP point multipliers during specific events such as PSL fixtures or esports tournaments. Check the Promotions section regularly for active multiplier offers.
Games

Teen Patti on 399bat is the standard three-card game played in PKR at multiple table variants. Each player is dealt three cards and the objective is to have the best hand or to bluff opponents into folding. Tables run 24/7 with a range of minimum and maximum stake levels so you can play at the amount that suits your budget. Multiple table variants are available. More details on the Teen Patti page.

399bat offers Texas Hold'em cash games and scheduled poker tournaments, all played in PKR. Cash games have multiple stake levels from micro to mid-stakes. Tournaments have fixed buy-ins with prize pool structures published in advance. All poker activity contributes to your VIP Club points. Full details are on the Poker page.

399bat covers PUBG Mobile, Valorant, CS2, League of Legends and Dota 2. Esports markets include match winner, map winner, round totals and player-specific props for major tournament fixtures. Live in-play esports betting is available for most title matches. Pakistani players will find particularly good coverage of PUBG Mobile and Valorant given the active esports communities for these titles locally. Explore Esports Betting for current markets.
Security

Yes. 399bat uses TLS encryption on all connections, meaning every login session, transaction and data exchange is protected in transit. Your account is further protected by OTP-based login verification, login anomaly detection that flags unusual access patterns, automatic session timeout on inactivity and email/SMS login notifications when your account is accessed from a new device. Use a unique, strong password for your 399bat account and never share it with anyone.

Change your password immediately via Account Settings. Then contact 399bat support via live chat and report the suspicious login with as much detail as possible – the time, device or location shown in your login history. The support team can end all active sessions remotely, review your account activity and place a temporary security hold while the situation is investigated. Never share your password with anyone, including people claiming to be 399bat staff.

399bat may request identity verification – typically a copy of your CNIC or passport and a selfie – at certain account milestones, particularly before processing larger withdrawals or if unusual account activity is detected. This is a standard industry practice to confirm that you are who you say you are and to prevent fraud and money laundering. Verification documents are processed securely and not shared with third parties. The process typically takes under 24 hours once documents are submitted.
Responsible Gaming

Log in to your account, go to Account Settings and select the Responsible Gaming section. Here you can activate a cooling-off period (24 hours to 6 weeks) or a self-exclusion (6 months to permanent). Cooling-off and self-exclusion take effect immediately and cannot be cancelled for the duration of the period chosen. If you cannot access your account settings, contact support via live chat and the team will activate the exclusion for you directly. More information is on the Responsible Gaming page.

399bat provides six responsible gaming tools: deposit limits (daily, weekly, monthly); loss limits (daily, weekly, monthly); session time reminders; reality check (summary of session financial position at set intervals); cooling-off periods; and self-exclusion. All tools are accessible from the Responsible Gaming section of your account dashboard. Restrictions take effect immediately. Limit increases have a mandatory 48-hour delay before they apply. More detail is on the Responsible Gaming page.

Contact 399bat support at support@399bat.click with your concern. While privacy obligations prevent the team from sharing specific account details with third parties, a credible third-party concern triggers an internal responsible gaming review on the account in question. The most effective first step is also to have an open conversation with the individual and encourage them to use the self-exclusion tool directly from their account settings. The Responsible Gaming page has more guidance.
Getting the Most Out of 399bat

Quick Guide for New Pakistani Members

If you are new to 399bat and have been reading through the FAQ, you probably have a clear picture of how the platform works by now. But there are a few things that new Pakistani members commonly miss in the first few weeks that are worth spelling out directly.

The first is payment method consistency. At 399bat, your withdrawal is sent back to the same payment method used for your most recent deposit. This is a security measure. If you deposit via Easypaisa, your withdrawal goes to Easypaisa. If you then deposit via JazzCash, your next withdrawal goes to JazzCash. Keep this in mind when choosing your deposit method – pick the wallet where you most want your winnings to land.

The second thing many new members overlook is the VIP Club. Points accumulate automatically from your first qualifying bet, but you only see the full benefit if you actually check your VIP dashboard. Log in, go to the VIP Club section and see your current tier, point balance and what benefits you are already entitled to. There may be cashback or bonus credits sitting there that you have not claimed yet.

Third, the responsible gaming tools are not just for players with a problem – they are for everyone. Setting a weekly deposit limit and enabling session reminders from day one is a genuinely smart habit that keeps betting enjoyable long-term. You can always adjust limits downward instantly, and increases take 48 hours, which means impulse decisions are naturally slowed down.

399bat

What 399bat Members Ask About Most

Six topics that come up again and again in the 399bat FAQ and support chat – with a quick summary for each.

Easypaisa & JazzCash

The most asked-about topic in the 399bat FAQ. Both wallets are fully integrated for instant deposits from Rs 100 and same-day withdrawals. Make sure the number registered on your 399bat account matches your Easypaisa or JazzCash wallet number to avoid payment delays.

Cricket & PSL Betting

PSL and international cricket generate more betting questions than any other sport on 399bat. The key things to know: live in-play markets open once the first ball is bowled, and abandoned matches are voided with stakes returned in full.

Welcome Bonus Terms

Members frequently ask about clearing the wagering requirement on the welcome bonus. The short answer: bet the required multiple in qualifying markets within the time limit. Your progress is tracked in the Promotions panel – check it after every session to see where you stand.

VIP Points Accumulation

Pakistani members regularly ask how to accumulate VIP points faster. The answer is to spread activity across multiple products – sports, Teen Patti, poker and esports all earn points independently. Promotional multiplier periods during major cricket tournaments are also worth using.

Account Verification

Identity verification questions come up most often when a member submits their first large withdrawal. The process is straightforward – CNIC copy and a selfie – and is completed within 24 hours in most cases. Having your name on the account match your CNIC exactly from day one avoids any delays.

Responsible Gaming Tools

Many Pakistani members ask how to set deposit limits or take a break. All tools are in Account Settings under Responsible Gaming – no support contact needed to activate any restriction. The team recommends setting a deposit limit immediately after registration, even if you feel you do not need one yet.

399bat
Helpful to Know

A Few Things the FAQ Alone Won't Tell You

The 399bat FAQ covers the most common questions, but there are a few practical things that experienced Pakistani members have found worth knowing that go slightly beyond standard FAQ answers.

On deposits: if you are using JazzCash for the first time on 399bat, make sure the mobile number linked to your JazzCash account is the same number registered on your 399bat account. Mismatched numbers are the most common reason for a deposit appearing to process in JazzCash but not crediting in 399bat. Contact support with your transaction reference if this happens – it is a quick fix.

On withdrawals: withdrawal speed is partly determined by your VIP Club tier. Bronze-tier members get standard processing, while Silver and above get progressively faster handling times and a dedicated cashier queue at higher tiers. If you withdraw regularly, progressing through the VIP tiers has a direct practical benefit beyond the cashback and bonus perks.

On sports betting: the in-play market for a match can temporarily close during TV reviews in cricket (DRS), penalty shootouts in football and during timeouts in esports matches. This is automatic and not a glitch. Markets reopen within seconds or minutes once the review or stoppage is complete. Bets already placed before the suspension remain valid.

  • Match your mobile wallet number to your registered account number
  • Higher VIP tiers mean faster withdrawal processing
  • In-play market suspensions during reviews are normal and temporary
  • Set responsible gaming limits early – it takes 30 seconds
Platform Highlights

Why Pakistani Players Choose 399bat

This FAQ page gets a lot of traffic from Pakistani players who are comparing platforms. So here, straight and without marketing fluff, is what separates 399bat from the alternatives.

Everything on 399bat is in PKR. This is not as common as it sounds – many platforms accept Pakistani players but process everything in USD, with conversion fees eating into deposits and winnings. On 399bat there is no conversion at any point. What you deposit is what goes in. What you win is what you withdraw.

The payment integrations are genuinely local. Easypaisa and JazzCash work the same way here as they do in any Pakistani merchant app. The minimum deposit is Rs 100, which means you can try the platform properly without a large commitment. Withdrawals go back to the same wallet, same day for most members.

The sports coverage is built for Pakistan. PSL is fully covered from the group stage to the final. International cricket markets go deep – it is not just match winner, there are over/under totals, individual player markets and live in-play options that update ball by ball. Football coverage prioritises the European leagues and international competitions that Pakistani fans follow. Esports coverage prioritises PUBG Mobile and Valorant.

399bat

Still Have a Question?

If your question is not covered in the 399bat FAQ above, the support team is available 24/7 through these channels.

Live Chat

The fastest way to reach 399bat support. The live chat widget is available on every page of the platform, 24 hours a day, 7 days a week.

Email Support

Send detailed queries to support@399bat.click. Email support is monitored daily and responses are typically sent within 4–6 hours.

More Help Pages

Visit the Responsible Gaming, Deposits and Terms pages for additional detailed information.

When contacting support about an account issue, always have your registered email address and Pakistani mobile number ready. For deposit or withdrawal queries, include your transaction reference number (visible in your Easypaisa or JazzCash app). This allows the team to trace and resolve your issue significantly faster than starting without any reference details.

Ready to Join 399bat?

Register free in under two minutes, deposit from Rs 100 via Easypaisa or JazzCash, and start betting on cricket, football, Teen Patti and esports in full PKR today.

Free to join Full PKR platform 18+ only · Bet responsibly
Register Free Login